Customer Satisfaction Survey

Customer Satisfaction Survey




MOTO-PFOHE Rent a Car is committed to provide the best possible and highest quality service to its customers. In accordance with our commitment to continuous improvement we studied our current performance and performed our latest annual survey in 2018 too.

Our customers received invitations to fill out an online survey. Almost 2,200 contact persons gave us their opinion. We asked whether the services and our service quality satisfy the desires and the requirements of our customers.






Our customers value MOTO-PFOHE Rent a Car highly and this fact makes us happy! The average rating of our services is 4.6 on a scale from 1 to 5. Our customers gave us high grades for our level of service, professional attitude, transparency and delivering a high quality rent-a-car service. We are more than happy with this result!


What did we improve in 2017?

The results of the 2017 Customer Satisfaction Survey showed us that it was necessary to improve the booking process hosted at . To achieve this, we expanded and added new functionalities to our website in order to make it easier for the customers to make their choice more quickly.

The survey also shows that our customers submit more specific orders for light commercial vehicles. This is why we focused our efforts on increasing the number and the variety of the vans in our vehicle fleet.

In conclusion, we are also proud to announce that we now offer special discounts for Shell fuels. The voucher offers an extraordinary set of discounts and the customers will be able to save a lot of money when refuelling at the Shell petrol stations anywhere in Bulgaria.


What can be improved in 2018?

The survey made it clear for us what our customers need the most. They are looking forward the most to a program and discounts for loyal customers. Thanks to this program and the new luxury cars available for renting at MOTO-PFOHE Rent a Car. our customers will be completely assured of receiving the best terms at the most attractive prices.


Customer opinions for MOTO-PFOHE Rent a Car

  • "I was highly impressed by the fast reaction of the employees. In no time at all they managed to provide a car for me which satisfied with all of my requirements!"
  • "Even though I am a smoker, I support the ban on smoking inside the cars. I have rented cars from you several times and they have always been in pristine condition both inside and outside."
  • "We are extremely grateful to your team for making our wedding day even more unforgettable. The driver made me feel like a movie star."
  • "My flight arrived almost an hour late but your employees met me with smiles on their faces even though they had to stay after hours."
  • "A high standard of service and professionalism. I really liked the fact that they explain everything in detail before the car is rented."
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